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  • How do I place an order?
    You can place an order through my order form on my website.
  • How do I know if my order has been accepted?
    You will receive an invoice via email and/or text once I have confirmed your order. (NOTE: your order is not confirmed until you have received your invoice!) If you haven't received an invoice within a few days, please reach out to me.
  • What is your availability?
    You can see my availability by visiting my order form. Dates in grey are unavailable. I usually need at least a week's notice for orders if I have the availability.
  • How far in advance CAN I order?
    I typically have a lead time of approximately 6 months. My order form will show how far I am booking into. But feel free to ask!
  • How far in advance SHOULD I order?
    ASAP. I tell my customers as soon as they know they need cookies, place an order as I cannot guarantee how fast I will book up! You don't need to know the theme until closer to the date, just the amount!
  • How does payment work?
    Once you have filled out my order form and your order has been confirmed, an invoice will be sent out to you via email and/or text. Your invoice will specify how to make a payment and when it is due.
  • What payment methods do you accept?
    I only accept e-transfer as payment at this time. Sorry for any inconvenience. The email to e-transfer is
  • When is payment due?
    Full payment of your order is due 1 month prior to your chosen order date. If I have not received payment after this period, your order is not secure in my schedule and may be replaced by someone else.
  • Do you require a deposit?
    No. I don't take any deposits. I require full payment of order 1 month prior to order date to secure your spot.
  • In case of a cancellation, do you provide a refund?
    A 50% refund will be given if cancelled at least 2 weeks in advance of your order due date. A full refund will be issued if cancelled 1 month in advance. The planning process takes time and sometimes additional supplies need to be ordered, therefore I cannot eat some of these costs in case of cancellation.
  • Where are you located?
    Sugarkiss Cookies is based out of North Bay, Ontario, Canada. (pickup location is given at confirmation)
  • Do you ship or deliver?
    Unfortunately I do not offer shipping or delivery at this time. Pick-up only.
  • How does pick-up work?
    All orders are placed in my pick-up box on the front porch at the dedicated time chosen in your order form. I will be in contact with you a few days before your pick-up date to confirm a specific time as I know things can change and life happens! The pick-up box ables me to get on with my day and allow you to swing by at your convenience!
  • What days of the week can I pick-up my order?
    Currently I only allow for Friday and Saturday pick-up. If you need your order for another day of the week, I highly suggest ordering the previous week as my cookies can stay fresh for at least 2 weeks and be frozen! (see details about freezing)
  • What do you offer?
    Currently I offer: Sugarkiss Decorated Cookies: $45/half dozen Jumbo Cookie: $25 Cookie Cake Topper: $15 Please see a full description of each option listed in my order form.
  • How many cookies can I order?
    My Sugarkiss Decorated Cookies are sold by the half dozen. You can order in quantities of 6. (ex: 6, 12, 18, 24...) with the exception of the Jumbo Cookie and Cookie Cake Topper which are sold individually.
  • Why are these cookies priced the way they are?
    Basically, these cookies are made completely from scratch. There's more behind the scenes than just what the eye can see. The amount of labour put into each set is extensive and I put my all into making sure my customers will be happy with their finished product. Sometimes hours are put into just one simple set of cookies! Check out this video I made to get a sense of what goes into it all!
  • Do you offer discounts?
    Currently I provide a 15% off discount to other local businesses using my cookies for promotion or gifts.
  • What size are these cookies?
    Sugarkiss Decorated Cookies have an approximate area of 12 square inches. A square would be roughly 4" x 4" for reference. Jumbo cookies are roughly the size of 3 of my regular cookies. Cookie Cake Toppers are the size of my regular cookies with a stick attached. Each cookie is 3/8" thick.
  • How are the cookies packaged?
    Each cookie comes individually wrapped in a heat sealed cellophane bag with an ingredients label on the back. This packaging helps keep the cookie fresh and tasting great!
  • How does the design process work?
    There is a place to tell me a little bit about your cookie set ideas and include some inspiration pictures on my order form. Once your order has been confirmed by me, we can talk all things designing and get into the nitty gritty details.
  • Can I send you inspiration photos/design ideas?
    Absolutely! At the end of the day, I want to make sure you are happy with the product and therefore the more detail you provide, the more I can make that happen. (Note: I cannot copy exactly other people's work so keep this in mind)
  • What if I don't know exactly what I want?
    Not a problem at all! Getting full creative freedom is actually my favourite situation! Just tell me what/who they are for, maybe a colour palette and a few ideas, and leave me with the rest!
  • Can the cookie sets have multiple designs and colours?
    Of course! I find it quite boring doing the same design over and over again. I usually do about 6 different designs in a set of 12 cookies (but this changes set to set!) and as many colours as it takes! *The amount of designs typically increases as the amount of cookies ordered increases but again, every set varies so it's all depending!
  • Do you only offer sugar cookies?
    Yes. Right now my vanilla sugar cookie is the only option on the menu. (Although, looking to expand into different flavours in the future!)
  • How long do these cookies last?
    If proper care taken, I always tell my customers these cookies stay fresh for at least up to 2 weeks! (Although, I have many tell me they've lasted way longer)
  • How should I store my cookies?
    If you are planning to eat them in the 2 week window, I suggest keeping them at room temperature away from sunlight/heat. Do not store in the fridge as the condensation can ruin the icing decorations. If you are wanting them for a later date, freezing is a great option.
  • How should I freeze my cookies?
    To freeze, keep the cookies individually packaged and place them in an airtight container in the freezer. When you are ready to eat them, take the entire container out and leave on the counter to thaw. (DO NOT take cookies out of the container or open the container until they are completely thawed. Approximately a few hours)
  • What ingredients do you use in your cookies?
    My cookie dough is made from butter, sugar, eggs, vanilla extract and flour. My icing is made from icing sugar, meringue powder, vanilla extract, corn syrup, and food colouring.
  • Do you offer gluten, dairy, egg, or nut free options?
    Unfortunately I do not offer any of these options at this time.
  • What if I have an allergy to something?
    My cookies may contain or come into contact with common food allergens. There's always the potential for cross-contamination even though I do my very best to take all necessary precautions. If you are concerned about any type of allergy, I STRONGLY advise against placing an order!
  • What if my cookies break after pick-up?
    Please be advised that once the cookies are out of my care and into yours, I take no further responsibility for broken or destroyed cookies and can not provide any refunds or remakes.
  • Do you use an inspected commercial kitchen?
    Absolutely. My out-of-house kitchen is health-unit certified AND I am Food Safe certified. If you'd like to see picture of my kitchen feel free to check out my instagram highlight under "My Kitchen"
  • Do you offer any other products?
    I am currently working on selling cookie cutters and Royal Icing Transfer sheets. TBD
  • How can I contact you?
    contact me through: Email: Instagram: @sugarkiss_cookies and follow me on: Facebook: Sugarkiss Cookies Etsy: Sugarkiss Cookies Shop Pinterest: sugarkiss_cookies Youtube: Sugarkiss Cookies
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